Overview
When you’re new to disability services, one of the hardest parts is just knowing where to start. There are multiple agencies, different eligibility processes, and a lot of acronyms, and it’s not always obvious which door to knock on first. This guide cuts through the noise. Find the situation that best matches yours, and follow the call to action.
Find Your Situation
“My family member is still in high school.”
Start with their school’s special education or transition team. Schools are required to begin transition planning by age 16, and transition coordinators often have direct connections to DVR and DDA. Ask specifically about Pre-Employment Transition Services (Pre-ETS) through DVR, and about CAA’s Student Services program.
→ Also download CAA’s free Transition Timeline (PDF)
“My family member wants to find a job.”
Call DVR (Division of Vocational Rehabilitation) first. DVR’s eligibility process is generally faster, and their services are specifically built around employment. CAA is a DVR-approved provider and can receive a referral from your DVR counselor.
→ DVR Website | Contact CAA Employment Services
“My family member needs daytime support or respite care.”
Contact DDA (Developmental Disabilities Administration) to begin or confirm eligibility for respite funding. Once waiver funding is in place, CAA’s Community Center (adults 18+) or Nexus Youth Club (ages 12–22, enrolled in school) can be a great fit.
→ DDA Kennewick Office | Community Center | Nexus Youth Club
“My family member has a disability but has never been connected to any services.”
Start with DDA to begin the eligibility evaluation process. In the meantime, contact CAA — our team can help you understand what to expect and which services might be available to your family member while eligibility is being determined.
→ Contact CAA | How Do I Know If My Loved One Qualifies? →
“We’re already connected to DDA or DVR but aren’t sure what CAA offers.”
You’re in the right place. Review CAA’s program pages to find the services that fit, then contact CAA directly or ask your DDA or DVR counselor to make a referral.
→ CAA Programs & Resources → | Make a Referral
“I’m not sure which category we fit into.”
Call CAA at 509.582.4142 or send a message through the contact form. Helping families figure out where to start is something CAA’s team does every day, there’s no wrong question.
→ Contact Columbia Ability Alliance
FAQ
What if I contact the wrong agency first?
It’s okay… it happens, and agencies are used to redirecting families. The important thing is starting somewhere. CAA can also help you course-correct if you’re not sure you’ve landed in the right place.
Can CAA help us figure out DDA or DVR eligibility?
CAA can’t make eligibility determinations on behalf of DDA or DVR, but the team can talk you through what to expect and help you understand which pathway makes sense for your situation.
Is there a single place to apply for everything?
Not exactly. DDA and DVR each have their own eligibility process, and CAA is a service provider rather than a funding agency. But CAA can serve as a starting point for conversations, and our team can help connect you to the right contacts.
