Privacy Policy

Effective Date: 02/23/2026

Columbia Ability Alliance (“we,” “our,” or “us”) is committed to protecting the privacy and security of the individuals and families we serve. This Privacy Policy explains how we collect, use, store, and protect information gathered through our website and online services.

By using our website, you agree to the practices described in this policy.

Who We Are

Columbia Ability Alliance is a nonprofit organization located in Kennewick, Washington. We provide employment services, community programs, and support services for individuals with disabilities and other life barriers.

Information We Collect

1. Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

• IP address
• Browser type
• Device information
• Pages visited
• Website usage metrics

We use tools such as Google Analytics to help us understand website traffic and improve user experience and outreach efforts.

2. Information You Voluntarily Provide

We collect personal information only when you voluntarily submit it through forms, applications, donations, event registrations, or email sign-ups.

This may include:

• Name
• Mailing address
• Email address
• Phone number
• Date of birth
• Emergency contact information
• Billing information

Program Applications and Sensitive Information

When you submit an application for participation in one of our programs (including the Community Center or Nexus Youth Club), we may collect additional sensitive information necessary to provide safe and appropriate support.

This may include:

• Medical conditions
• Disability-related information
• Behavioral support needs
• Mobility and daily living assistance information

This information is collected solely for the purposes of:

• Determining eligibility
• Ensuring participant safety
• Providing appropriate services and accommodations
• Administrative and billing management

We do not sell, rent, or trade personal or sensitive information.

Access to application information is limited to authorized Columbia Ability Alliance staff who require access to perform their job responsibilities.

Data Storage and Security

Our website is hosted through Flywheel, a managed WordPress hosting provider. We use SSL encryption to protect information submitted through our website.

Online form submissions are:

• Stored within our secure WordPress database
• Transmitted via email to designated staff members for review

We implement reasonable administrative and technical safeguards to protect personal information from unauthorized access, disclosure, or misuse.

While no online system can guarantee absolute security, we take data protection seriously and continuously evaluate our security practices.

Digital Advertising, Cookies & Conversion Tracking

We use third-party advertising platforms, including Google Ads and Meta (Facebook and Instagram) Ads, to promote our programs and services.

These platforms use cookies, pixels, and similar tracking technologies to collect information about website activity in order to:

• Measure advertising performance
• Understand user interactions
• Deliver relevant advertisements

We use tools such as:

• Google Ads Conversion Tracking
• Google Remarketing
• Meta Pixel

When you submit a form on our website, that action may be recorded as a “conversion event” for advertising measurement purposes. This allows us to understand whether our advertising campaigns are effective.

We do not share the content of your application or personal responses with advertising platforms. Conversion tracking reports only that a form was submitted, not the information entered into the form.

You may control or limit targeted advertising by:

• Adjusting your browser cookie settings
• Visiting Google Ad Settings (adssettings.google.com)
• Visiting Meta Ad Preferences
• Using opt-out tools such as optout.aboutads.info

Opting out does not eliminate advertisements but may reduce personalization.

Email Communications

If you voluntarily subscribe to our email communications, your email address may be stored in our email marketing platform, MailerLite.

You may unsubscribe at any time using the unsubscribe link included in email communications.

Program application submissions are not automatically added to marketing email lists unless you explicitly opt in.

Text Messaging

If you provide your phone number and opt in to receive text messages, we may send SMS communications related to programs, events, or updates. Message frequency may vary, and standard message and data rates may apply.

You may opt out at any time by replying “STOP.”

We do not share phone numbers collected for SMS communications with third parties.

Children’s Privacy

Our website is intended for a general audience. We do not knowingly collect personal information directly from children under 13 without parental or guardian involvement.

Applications for minors must be completed by a parent or legal guardian.

Data Retention

We retain personal and program-related information for as long as necessary to:

• Provide services
• Maintain required records
• Comply with legal, financial, or regulatory obligations

When information is no longer required, we take reasonable steps to securely dispose of it.

External Links

Our website may contain links to third-party websites. Once you leave our website, this Privacy Policy no longer applies. We encourage you to review the privacy policies of any external sites you visit.

Contact Us

If you would like to:

• Request correction of factual errors in your personal information
• Ask questions about how your information is handled
• Request removal from communications

Please contact:

Columbia Ability Alliance
900 S. Dayton Street
Kennewick, WA 99336
Phone: 509.582.4142
Email: marketing@ourcaa.com

Policy Updates

We may update this Privacy Policy periodically. Revisions will be posted on this page with an updated effective date.