Overview
High Desert Transport is a Kennewick-based, veteran-owned non-emergency medical transportation company providing door-to-door, wheelchair-accessible rides for individuals with disabilities across the Tri-Cities area. Unlike Dial-A-Ride (which requires advance eligibility certification) or NEMT through People For People (which is tied to Medicaid coverage), High Desert Transport operates as a direct, bookable service, a practical private option for families who need reliable, wheelchair-accessible transportation to medical appointments and other destinations without navigating a lengthy eligibility process first.
Their vans are equipped with hydraulic lifts, and their focus is exclusively on wheelchair transportation, meaning their drivers and vehicles are specifically set up for exactly this type of rider, not retrofitted as an afterthought.
Who It’s For
Individuals who use wheelchairs or other mobility equipment and need reliable, door-to-door transportation in the Tri-Cities area, including to medical appointments, therapy sessions, day programs, and other destinations. High Desert Transport is a strong option for:
- Families who need a same-day or short-notice ride that Dial-A-Ride’s advance booking window can’t accommodate
- Individuals who are not Medicaid-eligible (and therefore can’t access People For People NEMT)
- CAA program participants and families needing accessible transportation for non-program trips
- Anyone who wants direct, private booking without an eligibility certification process
What They Offer
- Wheelchair van transportation — all vehicles equipped with hydraulic lifts
- Door-to-door service — pickup and drop-off at home, clinic, facility, or program location
- Non-emergency medical transportation — medical appointments, therapy, specialist visits
- Courier services — same-day delivery and scheduled routes also available
Hours
- Monday–Friday: 6:00 AM–11:00 PM
- Saturday–Sunday: 7:00 AM–8:00 PM
How to Book
Contact High Desert Transport directly by phone or email to schedule a ride. Families are encouraged to call ahead for availability, pricing, and any specific accessibility requirements.
Phone: (509) 851-9469
Email: accounts@hdt.care
Address: 118 Vista Way, Kennewick, WA 99336
