Overview
Washington 2-1-1 is a free, confidential, 24/7 helpline and online resource database connecting Washington residents to community services across the state. Think of it as a knowledgeable neighbor who knows about every program, nonprofit, and service in your area, and can help you find the right one fast, without having to make a dozen calls on your own.
Operated by a network of nonprofit organizations and incorporated as a 501(c)(3) in 2004, Washington 2-1-1 is the official statewide information and referral system recognized by the Washington State Legislature. It’s a partner in Washington’s emergency management plan, a resource for DSHS and other state agencies, and the single largest community resource database in the state, with over 27,000 listings covering everything from food pantries to disability services to utility assistance to mental health support.
For families navigating disability services, 2-1-1 is especially useful when you’re not sure where to start, when you need something specific that isn’t covered by DDA or DVR, or when you’re looking for wraparound support that goes beyond what any single agency can provide.
Who It’s For
Anyone in Washington State, including individuals with disabilities, caregivers, seniors, families in crisis, and professionals looking to refer clients to resources. There is no eligibility requirement and no cost to use 2-1-1.
What They Offer
When you contact 2-1-1, a trained information and referral specialist will:
- Listen to your situation and assess your needs
- Search the statewide database of over 27,000 resources for services that match
- Provide referrals by phone, email, or text
- In crisis situations, make a warm transfer directly to a crisis specialist or 9-1-1
- Assist in over 155 languages through interpreter services
The 2-1-1 database covers a broad range of needs, including:
- Food assistance and food banks
- Housing and rental assistance
- Utility bill assistance
- Healthcare and mental health services
- Disability services and respite care
- Transportation assistance
- Childcare and after-school programs
- Elder care and caregiver support
- Crisis intervention
- Legal and financial assistance
How to Contact 2-1-1
- Call: Dial 211 from anywhere in Washington State — free, available 24/7; a live specialist is available Monday–Friday, 9:00 AM–5:00 PM
- Outside Washington or can’t dial 211: Call 1-877-211-9274
- Text: Text your zip code to 898211 for live texting Monday–Friday, 9:00 AM–5:00 PM; text WAOD to 898211 for automated text referrals 24/7
- Online: Search the database anytime at wa211.org
- TTY/Deaf and Hard of Hearing: Interpreter services available; dial 711 for Telecommunications Relay Service
Visit Washington 2-1-1 | Search the Resource Database | About 2-1-1
