Overview
Referring someone to Columbia Ability Alliance is straightforward, and CAA accepts referrals from a wide range of sources, including state agencies, school districts, case managers, families, and self-referrals. If you’re ready to get someone connected to services, here’s exactly how to do it.
Who Can Make a Referral?
- Family members or caregivers on behalf of a loved one
- The individual themselves (self-referral)
- School districts and transition coordinators
- DVR counselors
- DDA case managers and support coordinators
- Other service providers or community partners
Step-by-Step: How to Refer
- Confirm which service you’re referring for. Review CAA’s programs to identify which service is the best fit, Employment Services, Community Inclusion, Student Services, Community Center, Nexus Youth Club, or Opportunity Kitchen. If you’re not sure, that’s fine, the team will help figure it out.
- Check funding eligibility. Most CAA services require a referral through DVR, DDA, a school district, or other partner agency. For programs with private-pay options (Community Center, Nexus Youth Club, Opportunity Kitchen), a formal agency referral isn’t required.
- Submit the referral. Use CAA’s online referral form, or contact the team directly by phone.
- What happens next. After the referral is received, CAA’s team will reach out to the individual or family to gather additional information, confirm eligibility, and discuss next steps. For employment services, this typically includes an initial intake conversation and plan-building process.
Make a Referral Online | Contact Columbia Ability Alliance | Call Us: 509.582.4142
For DVR and DDA Counselors
CAA is an approved provider for both the Division of Vocational Rehabilitation and the Developmental Disabilities Administration. To refer a client, use your agency’s standard referral process and designate Columbia Ability Alliance as the provider. Questions about service availability or specific programs can be directed to CAA’s Employment Services team.
FAQ
Can a family member make a referral without going through DVR or DDA first?
It depends on the program. For employment services funded through DVR or DDA, eligibility through those agencies needs to be confirmed before services begin. However, you can contact CAA first and the team will help you figure out the right order of steps. For private-pay programs like Community Center, Nexus Youth Club, and Opportunity Kitchen, you can reach out directly.
What information will I need to provide when making a referral?
Basic contact information, the nature of the referral (which service you’re seeking), and any relevant documentation about the individual’s diagnosis or agency connections. The intake team will guide you through anything else.
How long does it take to hear back after submitting a referral?
CAA aims to respond promptly. If you haven’t heard back within a few business days, a follow-up call to 509.582.4142 is always welcome.
Is there a waiting list?
Some programs have limited capacity. Reaching out early, and being specific about which service you’re looking for, helps the team manage timing and expectations.
